This location is closed. There a vape shop located here now.
oh my gosh. This guy was lightening fast getting here. Friendly, safe and quick with the unlocking of the door. Excellent service.
This business no longer appears to have any physical presence at the address listed on yelp or at their website address. Just a vape shop now and a couple of old lock business vans parked out front. The photographs of a full service lock shop on their web site and here on yelp are very misleading.
David came out right on time and fixed my lock right away. He made sure it was exactly correct before leaving. Great service, reasonable pricing, and on time. They don't get any better.
The business responded immediately to my call and took care of business at a significantly lower price from what I have been offered at other places.
Had them come out to re-key the locks of my new home. Efficient and affordable!
People who provide excellent customer service seem like a dying breed nowadays. In fact, I'm writing a book on the topic! So when it's excellent, I notice and want to shout it from rooftops! Because that's a little unrealistic, I will settle for referring my neighbors - and anyone else needing locksmith services- to On the Double instead. :)
Speaking of which, they weren't messing around when they chose their business name! I contacted (Dave, I think?) at 9am to install a peephole, and he:
1. Somehow found my very non-GPS friendly address, when everyone else has to call me for further instructions
2. Arrived in an hour - on a federal holiday!
3. Was very polite, professional and knowledgeable
4. Completed the installation in minutes - and perfectly
5. Cleaned up afterward, AND
6. Somehow managed to spot and pick up two nails lying in my driveway! Possible flat tire crisis averted!
Now that's customer service, folks!
Thank you, Dave, and On the Double, for such a noteworthy customer service experience.
I have used and recommended On the Double Locksmith for over 5 years. I always get fast, professional, affordable and friendly service. Dave is great and I always keep extra cards on hand so I can pass them out to friends.
Best locksmith I've ever used.
David came in half hour after we realize that our fabulous cleaning co that I had fired sent me our key in the mail in a very thin envelope so it came "at my address " with a whole in the envelope !
Nice .David rescue us in a hour all the house locks was resets .He is fast ,efficient and super nice . Don't search anymore just call him .
Thanks again David !
Stepped out of my house and locked myself out. Called On the Double because they are close to my house. I called after google said that they were closed. They answered right away, got my information, and said they would be there in about half an hour. Exactly 30 min later, David pulled up. He was very professional and courteous. After about 5-10 min, our very old door lock was opened! I was happy with the entire experience from beginning to end. They were equipped to take a credit card as payment as well. Thank you for your prompt and helpful service!
My review essentially mirrors what others have said below:
1) A little hidden at the corner of 54 and 55.
2) A huge plus is that they carried blanks for a mid 80s Yamaha cruiser
3) The time between walking into the store and walking out with a perfectly double cut key was about 2 minutes
4) The pricing was less than I would have paid at a dealership - a little over 5 bucks which seems high for a single key, but considering that a) I didn't have to travel very far, and b) They had my key blank IN STOCK, it was well worth it.
5) The gentleman working behind the counter was quite friendly and professional.
I'll recommend to those around me, particularly riders of older vintage motorcycles.
I've used this company in the past here in Fayetteville, NC. The technician has good customer service skills and was able to develop are rapport with me which gave me the confidence to use this companies services again... Today however, I called the business (1-888-281-2386 FREE) to get all my doors lock change. I got the impression that the representative did not want to help me so I told him that I will call his technician direct. I didn't foresee a problem, figuring that the technician will report the job in however, the representative called me back saying that the technician will loose his job if I did that and attacked my character as being a bad customer and in so many words say that I am jipping the business by calling the technician direct.. I tried calling back to speak with the owner and he said he was the owner... I just cant believe an owner will yell and attack a customers characteristics like that... I don't call the locksmith often and don't know the protocols. I've never known an owner to do something like that. I would think that they would want to gain business not loose it. I will share this negative experience with anyone I know not to bring business to this establishment. Poor customer services skills
Jillery Ellen S.
Took care of my lock quickly and in a professional manner. Word of mouth referral. Will refer others!!
Fast service and kind people. A little hidden lol. I only had some keys made but they were nice.
This is both a review and a personal thank you to David.
David was very courteous. I made an appointment to change the deadbolt in the back door and re-key 5 locks. I was able to make an appointment in two days which was awesome. The deadbolt installed matched the existing satin nickel locks which was very nice. The service took less than 45 minutes.
What really elevated the service was that a few hours after David had left, I left my home but forgot to grab the new keys (all 5 locks of my home had been rekeyed). David wasn't available to come back until about 5 hours later.
I still had my car keys, phone, and wallet though so I went and did errands and he later came back to let me into my home without a charge. That was really nice.
P.S. I now have a locksmith I trust in my contact list.
P.S.S. I still feel pretty dumb for locking myself out.
I would stay away from these guys... I went there today with a very simple request and all they wanted to do was tell me it could not be done. I needed a new Weiser lock set to the same pattern as an older Weiser lock, then I needed 6 keys cut. All they kept talking about was how I had a Weiser key and the new Weiser lock had a Quickset keyway. I am not a locksmith but I understood how to do this and these guys were clueless. I drove to Busses in Raleigh and made the same request, and they understood and how to do it.. 6 min later I was out the door with pins reset and new keys made.
A very best locksmith in town/maybe state!I lost my keys and called ON The Double and they where there on the double.They came my home lest in 15 min and did very professionel work.Was friendly,fast,and had a good price.Mr Andy Brotzman came out and made my day,thank you...I highly recomind that you give them a call when in need of a locksmith!