I prefer to give my money to local businesses (particularly over car dealerships). However, when I called to ask if they match prices, the person who answered basically told me the price I was given on an invoice was incorrect and I was wrong for thinking the dealers price was less.
So, while I prefer to shop local and with small businesses, I do not like dealing with jerks.
I said it was a dealer in Cary. The guy said he knows how much it costs there at Crown Honda and it’s over $200. Crown Honda is in Durham. Durham isn’t Cary.
Anyway, I paid less at the dealer. I think Key Harbor wanted $180, or so. I do not recommend wasting your time at Key Harbor. I tried to give you money. You didn’t want it. Weird.
Was on my way to work this morning and my key snapped leaving me stranded at the gas station. Tried the spare key and it was no longer working. I called Key Harbor and they instantly helped me solve my predicament. Took the car in and within 30mins I had two brand new keys at a CHEAPER rate than any dealership. Would highly recommend to anyone needed some new keys!
The Service at Key Harbor was amazing, I was in and out with my 13 Toyota key. I will recommend this company to any one. Super happy with overall service.
Went in to get a key replaced. Myles helped me see that i need actuators in my doors. Got parts ordered plus added some visors for my windows. Dropped my car off and picked it up with everything installed and working properly. Great customer service and experienced employees working. Will be recommending this place to my friends!
So I had to get a new door mechanism for my car (which they actually helped me realize, I thought it was just the key being too old), and they were very helpful in ordering the part and flexible with the installation times. When I came in for installation, Myles said it would be around 90 minutes tops but he would do it as fast as he could, and actually finished in just about 30 minutes.
Unfortunately, the part sent by the distributor was faulty, and it stopped working after about a week. This even led to me being completely locked out of my car because the battery was dead (an unrelated problem), and he even drove down on a Saturday to get me into my car and jump my battery! He ordered the replacement part for me (an upgraded version even this time), and installed it free of charge in only 20 minutes this time.
It wasn't the ideal situation, as would have been great for the part to work the first time and not have to make the extra trips. But it could have been a lot more painful, and Key Harbor (and Myles in particular) bent over backwards to make it as smooth as possible and get my doors working correctly again!
This is one of the most customer focused businesses I’ve dealt with in quite a while. I’m the one that had the sticky situation with the motorcycle key needing to be cut. These gentlemen set the expectation that this was an experimental try, and they did it and everything worked just fine. At no point was I led to believe that something was going to work even though it might not work. In the end, result was excellent!
What do you do when you are out of the country and realize the only keyless fob to your car is lost? You call KeyHarbor and let them provide a new keyless fob and on site reprogramming at RDU parking garage. Upon our arrival back, picking up the keyless fob and returning home was seamless. Thank you!
Simply a fraud. They charged me 128 dollars for nothing. Then they asked for 300 some dollars to get new key fob. Just awful, awful!! I wish there was less then one star to rate . Make sure you don't agree to pay unless some work is done.
Miles was awesome. Customer service and their products are spot on. Will def be back.
Excellent service!! We had one key repaired and a duplicate made all in less than half an hour. The gentleman working there was friendly and answered all of our questions both over the phone and in person. The store interior has fun decor. There is a small waiting area, but because of the convenient location you can also walk around the mall while you wait if you want to. I would definitely recommend this place.
I had to get a new key and fob for my Lexus. Far less expensive than going to a Lexus dealership believe me. Now if you have ever been to a Lexus dealership you know they're very nice but you pay for every bit of that niceness in the end. I thought that I would have time to walk around the mall and grab a bite to eat. Key Harbor to my surprise had me in and out the door before I could finish sending a text to my wife. I found them in be incredibly friendly and very helpful. It feels great to have a working key again. Thanks thanks a lot. I will definitely use them again for my future needs, thanks again for a great job. They even gave me a free appetizer coupon for McCormick & Schmick's which is a great restaurant in the mall, talk about service.
After calling 3 times and asking all the questions that I had I went there yesterday to get a key for my Toyota Camry. Miles was super nice and informative and made my experience absolutely wonderful! From checking into walking out of there with 2 keys took about 20-25min.
I was a little skeptical about paying so much money just to have keys that won't work but Miles explained that they buy a code from Toyota and make the key by hand. He also came to the car with me to make sure it worked both on the door and the ignition.
Matt at the Durham location (Guess Rd.) gave me a great deal on a smart key for my Prius, saving me more than 30% of what the dealership quoted me, and hours of my time. He was friendly and communicative on the phone, and answered all my questions. It was easy to schedule a timely appointment to get the new key programmed, and Matt explained the process to me, start to finish. The whole key cutting and reprogramming was done in about 20 minutes. I'm really pleased with his work. I hope I don't NEED to use his services again (replacing a smart key is still really expensive), but will gladly recommend him for great value and service.
Matt was incredible helpful! I was researching costs for an extra key fob for my 2012 Sienna. He had great advice and a very competitive price. The store is conveniently located just behind Best Buy at Crabtree mall. The waiting room is bright and clean and customer service superb. I was done in 5 minutes. Highly recommend!
Over-Priced & Rude. Definitely Not For Me.
I called today for information on getting an automotive key copied.
Whoever the man was whom I spoke to made it clear that he couldn't care less if he got my business or not. I AM HAPPY TO OBLIGE HIM. I will never do business here and highly recommend that you don't either. There are plenty of Key Shops around where I can be treated with respect and gratitude for my patronage.
I had my remote key replaced by them six months ago and then again yesterday. I thought service was great the first time and very prompt and courteous. However, I did not expect my key to break so soon and thought they should replace it for free. They refused as it is outside of their 30 day warranty. They offered me half off, which would not have been so terrible if it weren't for the way I was treated to and talked to in the store.
The man behind the counter was not only a key salesman but also must have a degree in physics as he not only insisted it was my fault and that this key would not break without some major trauma, he also insisted he knew the nature of the trauma by inspecting the cracks on my broken key. He lifted the back off the key (it was attached just cracked on both sides when I arrived) and rendered it basically unusable. He then insisted someone had stepped on my key hard. I take very careful care of my key, especially since my key just broke six months ago and the last guy who replaced it here told me to be really gentle with it so I found this to be insulting and humiliating. I argued with him but it was useless. He could tell by looking at my key what happened to it as he was House or Macgyver of keys or something. I just wanted to leave the store at that point but I felt I had no choice as the key was now in pieces. I asked if I could just pay for parts and he said, "this is a $300 key!". I know this is not true as they would be out of business. When pressed, he said he did not know what they paid for the key.
I asked to talk to the manager and he called her on the phone. Instead of letting me talk to her, I had to listen to him tell her what he thought happened to my key again. He exaggerated the deficits to support his story. Then, he took a picture of my key to send to her once he had already taken it apart. He then made me hold up the front part of my key and put tension on either side in the opposite direction to exaggerate the tiny crack in the front so that he could make it show up on his camera phone! He sent her the picture and apparently she agreed with him as I was never able to speak to the manager myself. I waited for the key to be made (took five minutes).
The fact that this key has broken on me twice in one year (I am not hard on my things) and I have never had to replace a key before after driving for 20 years prompted an Internet search. Apparently, the Totota Yaris remote key breaks quite frequently and there is a known problem about this issue. Key Harbor takes no responsibility for the parts it carries (the man insisted it was the same key parts used at the dealer). Furthermore, the key parts can be obtained for less than $5 online so this place has got to be making a killing. So perhaps it is Toyota's fault for making a horrible key and they should be held responsible? Why does this place only offer a 30 day warranty to begin with? They must know these keys break easily and often.
I should have never stepped foot in this place. Next time if/when this key breaks, I am going to buy the parts online and do it myself. I was not aware this was an option yesterday or I would have walked out with some dignity left.
They won't guarantee their work unless you buy their overpriced keys.
Be careful of the sales pitch and do your homework.
I listened as he quoted prices to people and tried to degrade and product that wasn't from them.
I will never buy any product or service where they won't stand behind it. Too many options out there.
Came here to get a key for my Honda accord after having replaced it once already via Amazon. I was already frustrated and call the Honda dealership. They said they were going to charge me $140 to get a new key. No exceptions. So I decided to Google locksmiths that replace car keys. I came across their shop and called immediately. I explained to them the issue and they gave me a quick resolution and even cut me a deal.
I came in immediately and after about 10 minutes, the key was cut, reassembled and ready to go. Sure enough it started the car perfectly and I've been using it ever since.
Great thing about this business is that it's a family owned business. So you don't have to jump through hoops or beg for deals like you would at other places. When I asked how long they would guarantee my key, they said 30 days is the standard but since they're a family owned business to bring it back if I had any issues and they would take care of it. Service is great and quick without a bunch of hassle and for a great price. I will be back for any other keys I need
Went in last week to have a couple keys cut, as the plastic on my old remote key had split and was (sadly) being held together with electrical tape. We brought our own keys in to be cut that we had ordered off Amazon, but ended up getting one of the lifetime guarantee keys cut also, since I tend to drop my keys a lot. The guy cut us a deal on cutting our own keys, since we were getting the lifetime key, which is always nice.
Obviously, this place is a way better value than the dealership. It is a family run business, and that really shows in their customer service. We were given all of our options, and even though they did make a sale, I didn't feel pressured at all. They quoted us a time for the keys to be ready (30 minutes), and when we came back everything was ready for us.
If I ever need a car remote key cut again, I will absolutely be back. I would recommend to everyone that they forego the dealer prices and come here.
Key Harbor is awesome and saved me ton of money. I broke my key fob with a flip out key. Dropped it on the ground and boom dealer said $400 to fix. Took it to Key Harbor and unfortunately they could not put the key back into the key fob. However for $75 they were able to remake my key. When I went into the store one of the guys that works there was playing the piano. Really cool atmosphere. I dropped my key off ate lunch in the mall. Came back an hour later and the place was packed! I will be recommending this place to everyone!
We purchased my brother in law's 2005 Honda Accord prior to moving to Raleigh. Not having a car since we were coming from NYC, it seemed like the perfect situation. Aside from the questionable paint job and fact the sun roof burns the right side of my body when driving, the car drives well. Back in the day, prior to our purchase, don't ask when, but at some point one of the keys to the car broke, and my brother in law, being the MacGyver he is, thought 'super glue fixes everything'. The key was placed back in the holder, but none of the electronic buttons worked. Eventually, the key fell out yet again, leaving me with not many options.
Long story short, we were told of we wanted a new key, we could go to a Honda dealership and pay $300.
Luckily, thanks to a recommendation from a local garage, I went into Key Harbor. They were able to give me new keys and sync them to the car for half the price. Matt and the rest of the staff were incredibly helpful and patient, taking time to explain different options and working with me to get a price that worked for my budget.
I also love that they are family owned and operated #shoplocal
They are located by the H&M at the mall and have reserved parking spots. All in all it took about 30 minutes. I could not have asked for better service.
Referred someone to get a Toyota remote to unlock and lock the car. She pays $220 and the key would not unlock and lock the doors... So they decided to only give her a $50 refund because the key was too expensive?!?!? Horrible customer service after I try calling to see why they would not give a full refund, owner starts getting smart with me and being rude. Will never recommend this place to anyone, PROMISE.
I lost my only set of car keys. Never thought it would happen to me, but it did. From the moment I called Key Harbor, I receive honest and efficient service. In about three hours, I called in my vin #, they verified my ownership, they made a couple keys, and they came to my location and programmed my new keys!
A word about price: yes, it will be expensive. But that is the nature of the situations that Key Harbor deals with. Where a dealer would charge me an arm and a leg, Key Harbor only charged an arm, and maybe only up to my elbow. They are also able to give you a quote up front, so that you do not waste your time when trying to find the best price!
I have learned my lesson to always have a spare key, but in the process, I discovered a great local business that provides outstanding service at a very reasonable price.
Very extremely rude. Wouldn't repair my key that I laid $238 to get made. Granted it was out of warranty I simply asked if they could as least tell me what is wrong with it they refused. Old snobby guy came from back and told me he's busy working on an important project and doesn't have time for me. Trust me they are ok when taking your money but god forbid you need help after. Stay away from this little crap hole
*update just because I don't have "yelp friends" doesn't mean it's "made up" I will post my receipt as soon as I get to the house. Fact that you're lying just tells more about what kind of a person you are and what kind of business you run.
Extra Keys Made Fast
Visit: November 19
Last week I had a quick errand to run at the mall and I parked in a different spot than I normally do. I parked so that I entered the mall by H&M, Pro Sports (the old TriSport shop), and Gloria Jean's Coffee. Key Harbor is nestled between Pro Sports and Gloria Jean's. I didn't know there was a key store here. Cool! I needed an extra mailbox key and I stopped in to see if Key Harbor could make a copy for me. They said of course and they could do it immediately. The key was $5.34. In less than 5 minutes, I left Key Harbor with my key and finished running my errand at the mall. Quick and convenient!
They do have a great selection of novelty keys and regular keys. they make keys for your vehicle and home, just about any key that is made they can do. Key Harbor also has remote entry fobs. They sell them and program to your vehicle. Friendly and fast service. I have used them a few times and recommended quite a few people to them.
this place is great. no programmable key is really cheap I assume....especially not my mercedes key. they got it done while i shopped at crabtree. fast service, called me when it was done, and had me up and running very quickly. would go here again. very nice people, great customer service.
I am looking to get a key repaired, so i figured I would check some reviews. To be quite honest I am astonished that the owners of Key Harbor would write such argumentative responses to disappointed customers???? It seems very low class and trashy. And then they rate their responses 5 stars!!! LOL..........So tacky. I don't want to end up Next on their ""Hit List"" , I will be going to Brigg's or Citadel on Hillborough St.
I came into the Crabtree Valley Key Harbor store a while back to get my Lexus key repaired as the key cover was broken off and I could no longer put it on a key chain. I was told that I could still use the transmitter and they would cut me a new key and replace my cover. I agreed to do that and I was happy with the outcome. I received a new Lexus key fob with my transmitter and it worked well until recently. The key had broken off and the cover needed to be repaired again, so I went back today to see what they could do. When I showed them the key, the owners told me that there was no way they could have made that key for me because there was a Lexus logo on my fob and the key had tarnished into a different color. They said all their key fobs were plain and their work wouldn't have produced a key that had changed colors. Well, that was the only place I have ever been to, and I still have my original broken Lexus cover with key they gave back to me then. I have no reason to lie, I just came into the store to get my key fob repaired again but with the owners being so defensive about how they possibly couldn't have done the job completely turned me off. I mean seriously, do you want me to pull up my credit card statement because I can and I will.. Whatever happened to customer service? Not to mention, the quality & workmanship is not great since their key only lasted me 1.5 years at the most. In all honesty, I still would have paid to get my key fob repaired/replaced again but with their terrible attitudes and poor customer service - I would NOT recommend to anyone. No customer wants to be treated like they are being dishonest.
Beabetterperson does not understand what he is comparing. He is comparing apples to oranges. The quote he got from Key Harbor was for an entire VW flipkey with a transponder chip key and a keyless remote for $225, including programming. He received a plain transponder key from Busse for $120, which Key Harbor does for a standard price of $119. Check it out yourself.
I called Key Harbor today after learning how much it would cost to get a second key for my local VW dealership. I was surprised to find out they were almost as expensive as the dealership, $225. Not being a fool and paying the $225 without talking to somebody else. I called Busse's Lock Service and they did it for $120. Like the dealership, Key Harbor tried to give me a bunch of balony about how expensive the electronics(key) costs and how they could do it faster than the dealer. I got the key from Busse's for $45 dollars, they cut the key for $40, and charged me $30 for programming the key. They didn't give me any fluff. Do yourself a favor and call around before dealing with these guys. I don't mind paying for a service; however, I do have a problem with being taken advantage of.
This customer left out a few very important facts in her account about our interaction with her involving her G37 Infiniti hardtop convertible. Granted, she does not have the technical knowledge to understand why the steps we took were necessary to program her new key. First of all, Consumer Reports and G37 forums indicate that the G37 with the hardtop convertible tends to have “issues” because of all the additional gadgets and the power requirements. In addition, several G37 hard top convertible owners have complained about low battery issues. Because of this, our state-of-the art equipment indicated that the battery voltage was too low to program her new key without an auxiliary power source, which is something required when a car is registering below +12 volts. The key was programmed successfully without any issues whatsoever, and the customer left happy. Later in the evening we got a call from the customer’s husband. He demanded that we come to his house and fix his key, which he said was not working. He was quite aggressive and threatening at some points. We talked with him several times to try to pinpoint what the problem was and determined that we would make a “housecall” 30 miles away to make sure everything was all right. There was no charge for this service call, even though it turned out to be an issue with the car, not our programming since they customer left happy and obviously they would have come back in if there had been an issue when they started the car to leave our store. Once we got to the customer’s home, the husband would not come out, sent his wife out, and she tried to relay what he said had occurred. When we asked to talk with him she asked him to come out and he said he was too mad so he stayed inside. We tested the keys and found they were programmed properly and fully functional. The issue turned out to be a sensor alarm (which was a small beep) for the convertible hardtop, which needed to be reset. Since it was 10:30 p.m. on Sunday night, we assured the customer that their keys were programmed properly and we would do further research first thing Monday morning as to the sensor indicator. Before we could contact her, the customer called us on Monday morning to say she had been to her dealer and the issue was that a sensor for the convertible hardtop needed to be reset. We told her we were glad it was resolved and that it obviously was not an issue with programming the keys. We do thousands of cars per year and service some of the largest dealerships in the area regularly. Even though the customer did not feel confident enough to attach her name to the review, we were able to easily identify this customer, because we have so few issues. We have never had an issue where we have damaged someone’s vehicle. Glenn Overby, CEO
We chose to utilize Key Harbor's services as an alternative to paying the dealer a huge mark-up for the same product. There was only one review at the time that I could find and that customers only complaint was that the employees had moved her car without her permission. I decided that if we could locate their designated parking spaces this would eliminate this situation from occurring. After receiving a quote I made an appointment and we took the car in for service. When we arrived for our appointment I immediately had a sense of disorganization as there were no forms to fill out, no discussion of the process, didn't ask for any contact information, nothing. The only thing the staff were concerned with was finding out EXACTLY how we heard about them. We were asked multiple questions about our internet search results and how long it took for us to locate their business information. We gave them our only set of keys and told them we were parked in the designated parking area. We were told that it should take about 30 minutes to complete the process. We walked around the mall and returned about 45 minutes later and were told that they were just finishing up. The lady behind the counter handed us the new key and expected us to pay without first testing to ensure that it worked. Her response was ""they just tested it"". After agreeing to leave the original key in her possession we went and tested the new key. We were pleased to see that the key worked properly. We paid and left the mall happy. Later that evening we discovered that our car was not functioning properly and were positive that it was related to the key programming of the car. As a result we called Key Harbor to try and troubleshoot the problem. They were very reluctant to assist but did (in a very disorganized way - multiple calls from multiple individuals). Eventually they tested the keys to ensure they worked and then told us ""the keys work, it's your car that is the problem, we can't help you."" While troubleshooting we were told by the owner that they had ""jumped"" our battery (on a vehicle less than 2 years old) when they programmed the keys earlier in the day. Apparently they felt this was not important information to pass along when we paid. I'm not sure if this is regular practice but we did not have any battery issues before or after this incident. We learned later that the jumping of the battery was the cause of our car malfunction and that certain things needed to be reset in order for the car to function properly. So in the end, we ended up at the dealer anyway. I will say that we left Key Harbor with two working keys to our car which is what we paid them for but we were extremely disappointed with the customer service, mainly the tone/attitudes of the employees and owner by the time our experience was over. The last conversation with the owner consisted of words that clearly did not match his tone and he basically said what he had to say and then hung up on me. If you have an older car that you don't care much about then maybe this is an option for you as they did produce working keys for a decent price but if your car has the slightest bit of technology I would be reluctant to let them touch your car because if anything goes wrong, it's not their problem. I'm generally a forgiving person and easy to work with but this experience left a very bad taste in my mouth, hence the review. Sorry for the length but I felt like you should know what you are getting into.
I have followed Key Harbor since its beginings 3 years ago at the NC State Fairgrounds. The company located in a store at Crabtree Valley Mall has continued to innovate new products and services as it has grown. Offering triangle customers many options for dealer keys, remotes, smartkeys, auto-start remotes,remote repairs and programming services a very affordable prices. Many of these services were not available until Key Harbor came along. Watch these guys, they are going places!!!
Totally overhauled my 10 year old VW fobs at a fraction of the cost. Finally a fresh face. Thanks - Key Harbor!
I lost the key to my '99 Lexus so the first thing I did was call the dealership. They told me that i needed a new computer in my car and that it would be $1400 and a 3 day wait. I started looking online and found Key Harbor. I talked to the owner and he said that he could get me two working keys the same day for $800 and that I wouldn't even have to tow my car anywhere. He was true to his word. In about 4 hours I had a new remote key and a backup key so that this wouldn't happen again. The whole experience was really easy for me.
I went there, after the work realized they gave me the new car key copy but my original key disabled (transmitter). The cost for a new key and to disable yours $170. I said that if I'll have just one key functional I prefer mine and I will not pay for the new. They told me that my car is damage and they can not include the new key transmitter to my car computer. I said, ok I don't want the key. Uff, the owner was upset and told me that he already work with the key and I had to pay for it. For me was so ridiculous that I have to pay for a not realized work. So I decided to keep just the key and not the transmitter. I paid for that $100. These people has no experience on this at all cause the first thing that I'll do with key w/ transmitter is to check if the car could accept it before to make a copy of the key. Right now I have an extra copy that I can't use. Not to mention that after they worked with my car computer the car has a light blinking in the dash. They just said: Google it and fix it!!!
I was told about Key Harbor by a friend when I broke my remote to my car (the keyless entry clicker). I went to them. The first option they gave me was to try to repair my broken remote to keep the cost down. It wasn't repairable so they got the same kind of remote from their inventory in the back of their store and walked right outside and programmed it to my car. While I was at the store I found out they could also do my chip key and program it too, so I got a spare key. Their price was a lot less than the dealer had quoted me and I ended up with a key and a remote for the price the dealer had given me for just a remote! It took about 15 minutes and I was back on the road with a new remote and an extra key. Until recently I didn't even know that there was an option other than the dealer and making appointments and sitting for hours and paying outrageous prices. What a great idea for a business! My experience was really good and I am a customer for life. I wanted to do my part to spread the word about Key Harbor because they really do a great job and save you money at the same time. They said they're a family business and have been in business for about 2 years. I hope everybody who finds out about them will give them a try.